Privacy Policy

Effective Date: September 21, 2026

Last Updated: September 21, 2026

JobStream ("JobStream," "we," "us," or "our") operates the website at www.jobstreamhub.com (the "Site") and the JobStream cloud-based operations-management platform for home and commercial service businesses (the "Service"). This Privacy Policy explains what information we collect, how we use it, how we share it, how long we keep it, and the choices you have. By using the Site or the Service, you agree to the practices described in this policy.

1. Who We Are

JobStream provides software for small and medium-sized home and commercial service businesses, including scheduling and dispatch, job and visit tracking, quotes and invoices, online card and ACH payments, customer management, online booking, a customer portal, reporting, SMS and email notifications, time tracking, a technician mobile app, and a 24/7 AI receptionist that answers calls and chats on behalf of our business customers.

Questions about this policy can be directed to us using the contact details in Section 12.

2. Information We Collect

2.1 Information you give us directly

Account and trial sign-up. When you start a free trial or create an account, we collect your name, business name, industry or trade, email address, phone number, and team size. Our 14-day free trial does not require a credit card.

Lead and advertising forms. When you respond to one of our ads or lead forms (for example, on Meta platforms such as Facebook or Instagram), we collect the information you submit, typically your name, email address, phone number, trade or industry, and team size, plus any custom fields included in the form.

Service content. When you use the Service, you and your team enter business data such as customers and their contact details, jobs and schedules, quotes, invoices, notes, and communications.

Support and correspondence. When you contact us for support or sales, we collect the contents of your messages and any information you choose to share.

Billing information. If you become a paying subscriber, we collect billing contact details. Payment card and bank account details are collected and processed by our third-party payment processors and are not stored by JobStream (see Section 5).

2.2 Information collected through the AI receptionist

When enabled by one of our business customers, the JobStream AI receptionist answers phone calls and chats on that business's behalf. In doing so, we collect and process:

Call and chat audio, recordings, and transcripts;

Caller-provided information such as name, phone number, address, and service request details;

Call summaries, scheduling details, and message metadata (time, duration, caller ID);

Automated analysis such as sentiment indicators and call summaries.

This data is processed on behalf of the business that uses the AI receptionist, is made available to that business through its JobStream account, and is used to provide and improve the AI receptionist feature. If you are a caller whose call was answered by a JobStream-powered AI receptionist, the business you called is the primary controller of your information and its own privacy practices apply in addition to this policy.

2.3 Information collected automatically

Usage data. Pages viewed, features used, actions taken in the app, and timestamps.

Device and log data. IP address, browser type, operating system, device identifiers, and error logs.

Cookies and similar technologies. We use cookies and similar technologies to keep you signed in, remember preferences, measure Site performance, and measure the effectiveness of our advertising (including advertising on Meta platforms). See Section 8.

3. How We Use Information

We use the information we collect to:

Provide, operate, and maintain the Service, including the AI receptionist;

Set up and manage your account and free trial;

Respond to inquiries submitted through our Site, ads, and lead forms, including scheduling demos and sales follow-up;

Process transactions and send billing-related notices through our payment processors;

Send service-related communications (confirmations, technical notices, security alerts, support responses) and, where permitted, marketing communications you can opt out of at any time;

Monitor usage, troubleshoot, secure, and improve the Site and Service;

Comply with legal obligations and enforce our terms.

4. How the AI Receptionist Uses Call and Chat Data

The AI receptionist converts calls and chats into bookings, summaries, and job records for the business that enabled it. Call and chat data is used to (a) complete the interaction in real time, (b) produce transcripts, summaries, and sentiment analysis for that business, and (c) maintain and improve the quality, safety, and accuracy of the feature. We do not use one customer's call or chat data to identify or target another customer's callers, and we do not sell call recordings, transcripts, or any caller data.

5. Payments and Third-Party Processors

Online card and ACH payments made through the Service — both subscription payments to JobStream and payments your own customers make on your invoices — are processed by third-party payment processors. Card and bank account details are transmitted directly to and stored by those processors under their own privacy policies and security standards (including PCI DSS). JobStream does not store full card numbers or bank account credentials on its servers.

6. How We Share Information

We do not sell your personal information. We share information only in these limited circumstances:

Service providers. Vendors that help us run the Service, such as cloud hosting, payment processing, SMS and email delivery, analytics, and customer-support tooling. They may use your information only to perform services for us. CRM and lead-management providers that receive lead information may use it only for the purpose for which it was collected.

Business customers (for AI receptionist and Service data). Call recordings, transcripts, summaries, and customer records are available to the business on whose behalf the interaction occurred.

Advertising platforms. Information you submit through a lead form on an advertising platform (such as Meta) is also subject to that platform's privacy policy. We use lead data only to respond to your inquiry and for our own marketing, as described in Section 3.

Legal and safety. When required by law, legal process, or to protect the rights, property, or safety of JobStream, our users, or others.

Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to this policy's protections.

7. Data Retention

We keep account and Service data for as long as your account is active and as needed afterward to provide the Service, resolve disputes, enforce agreements, and meet legal obligations. Lead-form data is retained while there is an ongoing or reasonably anticipated business relationship, and AI receptionist recordings, transcripts, and summaries are retained according to the business customer's account settings and the life of the account. You may request deletion of your information at any time (see Section 10); we will delete or de-identify data that we are not required to keep.

8. Cookies and Tracking

We use cookies and similar technologies for essential site functions, analytics, and advertising measurement. Most browsers let you block or delete cookies through their settings; blocking essential cookies may affect how the Site works. Where required by law, we present a cookie-consent banner and honor your choices.

9. Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data we handle, including encryption in transit, access controls, and least-privilege internal access. No method of transmission or storage is completely secure; if we become aware of a breach affecting your personal information, we will notify you and regulators as required by law.

10. Your Rights and Choices

Depending on where you live (including under U.S. state privacy laws such as the CCPA/CPRA and, where applicable, the GDPR), you may have the right to:

Access the personal information we hold about you;

Correct inaccurate information;

Request deletion of your information;

Opt out of marketing communications (use the unsubscribe link in any marketing email, or contact us);

Opt out of the sale or sharing of personal information — note that we do not sell personal information;

Non-discrimination for exercising these rights.

To exercise any of these rights, contact us using the details in Section 12. If your information was collected through a JobStream business customer (for example, as a caller to their AI receptionist or a recipient of their invoices), please contact that business directly as well, since they control that data.

11. Children's Privacy

The Site and Service are intended for businesses and are not directed at children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

12. Contact Us

JobStream

Website: www.jobstreamhub.com

Email: hello@jobstreamhub.com

Mailing address: 2 E High St, Lebanon, PA 17042

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version at jobstreamhub.com/legal/privacy and update the "Last Updated" date above. Material changes will be announced through the Site or Service where appropriate. Your continued use of the Site or Service after an update means you accept the revised policy.